Refund policy
Return & Refund Policy
We want you to be confident in your purchase. If something isn't right, here's how returns work.
Return window
You have 30 days from the date you receive your order to request a return.
Condition required
Returned items must be new, unused, and uninstalled, in their original packaging, with all tags and components. Proof of purchase is required.
How to start a return
Email with your order number. We'll review and, if approved, send return instructions. Please don't ship anything back before your return is approved.
Return shipping
Customers are responsible for return shipping costs. For heavy or freight items, we'll help arrange the most cost-effective carrier, but the shipping charge is the customer's responsibility and is not refundable.
Restocking fee
Approved returns of shipped items are subject to a 15% restocking fee, deducted from the refund.
Order cancellations
Orders cancelled before they ship are subject to a 4% payment processing fee. Because card processors do not refund transaction fees to merchants, this covers the direct cost of processing and reversing your payment.
Non-returnable items
- Special-order, drop-ship, and non-stocked parts (final sale)
- Parts that have been installed, used, or removed from sealed packaging
- Electrical components and parts
- Hazardous materials (fluids, oils, batteries)
- Gift cards
- Items without proof of purchase
Damaged, defective, or wrong items
Inspect your order on delivery. If an item is defective, damaged, or incorrect, contact us within 7 days and we'll make it right at no cost to you.
Exchanges
We don't process direct exchanges. Return the original item and place a new order for the replacement.
Refunds
Once your return is received and inspected, approved refunds are issued to your original payment method within 10 business days, less any applicable restocking fee.
Questions? Email or call (801) 874‑6061.